WideBot AI, the leading Arabic artificial intelligence company specializing in enterprise and government solutions, has officially launched WhatsApp Business Voice Calls through its WideBot AI Voice Agent, becoming the first Arab company in the Middle East to offer this technology to clients across the region.
Institutional Communication
This milestone marks a major leap in institutional communication, enabling governments and large enterprises to interact directly with citizens and customers through WhatsApp voice calls — the most widely used communication channel in the region — powered by an intelligent Arabic-speaking AI voice agent capable of understanding multiple dialects, responding in real time, and executing complex voice tasks with exceptional precision.
The introduction of AI-powered WhatsApp Business Voice Calls represents a fundamental shift in how institutions communicate. Governments can now deliver voice-based services securely and seamlessly without relying on traditional call center infrastructure, while ensuring full compliance with local data protection and privacy regulations.
automate and manage high volumes of customer calls
For major organizations in banking, insurance, telecommunications, and healthcare, this innovation provides an unprecedented ability to automate and manage high volumes of customer calls intelligently through the same platform trusted by over one billion users worldwide.
By integrating WhatsApp voice communication with WideBot’s AI Voice Agent, institutions can now automate end-to-end customer interactions — from booking appointments and handling inquiries to managing orders or processing government transactions — all instantly, accurately, and in full regulatory alignment.
WideBot AI Voice Agent
Eng. Mohamed Nabil, Co-founder and CEO of WideBot AI, said:“Our vision has always been clear — to make AI a natural part of every interaction between organizations and their customers.
The launch of WhatsApp Business Voice Calls through our WideBot AI Voice Agent takes us one step closer to that vision, making every call smarter, faster, and more human. We’re proud to be the first company in the Arab region to offer this experience, enabling institutions to deliver next-generation customer service that matches the expectations of today’s digital users and supports the region’s transformation agenda.”
Eng. Mohamed Mostafa, Chief Technology Officer at WideBot AI, added: “This achievement crowns years of work in developing Arabic-first AI solutions. Smart WhatsApp Calls are not just another technical update — they embody our vision of making communication between governments, enterprises, and citizens faster, safer, and more efficient.”
AQL
The WideBot AI Voice Agent is powered by AQL’s proprietary STT (Speech-to-Text) and TTS (Text-to-Speech) models to analyze voice, understand diverse dialects, and respond efficiently—whether Saudi, Egyptian, Emirati, or other regional variants. Trained on thousands of hours of dialectal speech data, these models represent AQL’s most powerful and accurate technology for understanding Arabic and its regional variations (supporting over 25 dialects).
The intelligent agent also leverages Retrieval-Augmented Generation (RAG) technology, enabling it to answer complex queries by drawing exclusively from the organization’s internal databases and verified sources. This approach enhances response accuracy and reduces common errors found in traditional AI systems, such as hallucinations, while strengthening data integrity and institutional trust.
